Would you like to use the convenience
of email to communicate
with your doctor? If so, ask your
family physician if he or she participates
in our new e-Medicine program.
Blue Cross and Blue Shield of
Florida and its HMO subsidiary,
Health Options, are proud to be the
first insurer in Florida to offer comprehensive
e–Medicine services.
If your doctor has signed up for
the online consultation program,
you can safely and confidentially
communicate with him or her
about non-urgent health care needs.
In addition, you can schedule,
reschedule or cancel appointments,
request prescription refills, request
referrals and receive normal lab test
results—all through the Internet.
Security measures are in place to
protect your privacy when using this
time-saving service. So go ahead!
Ask your doctor about e–Medicine
from Blue Cross and Blue Shield
of Florida.
Our new voice recognition system
now gives you access by phone to
the same self-service capabilities
available on the web, such as claim
status and benefit information.
In addition, the new system provides
faster, more accurate call routing.
Call the Customer Service number
on your member ID card to register
for a Personal Identification Number
(PIN) so you can begin using this
new tool today.
Blue Cross and Blue Shield of
Florida and its HMO subsidiary, Health Options, are issuing members new
health plan identification numbers
when their policies renew. Your
new number, called a Health Care
Contract Identifier (HCCID), is
unique and replaces your Social
Security number on your ID card.
All numbers will be replaced
by Dec. 31, 2005.
Your Social Security number will no
longer be used to verify benefits or
process claims once you receive
your new ID number. Therefore,
please be sure to show your physician,
pharmacy or other provider
your new member ID card.
Newly enrolled members automatically
receive an HCCID number.
If you are newly enrolled or have
changed plans and are seeking
medical or pharmacy services
before your ID card arrives, please
contact Customer Service to obtain
your new member number.
