We continue to expand access
to urgent care centers for nonemergency
care when your doctor’s
office is closed. These centers cost
you less than hospital emergency
rooms and often are more convenient
and less time-consuming.
To locate the contracting urgent care
center nearest you, visit our website
or call the customer service number
on your member ID card.
www.bcbsfl.com
Click on Provider Directory
Click on Category
Select Urgent Care Centers from the drop-down menu
For all your outpatient laboratory
tests, please go to the Quest
Diagnostics laboratory nearest you.
Quest Diagnostics is the contracting
laboratory for BlueCare. They
have more than 160 patient service
centers throughout Florida. When
you use Quest Diagnostics, your lab
services are completely covered.
To locate the Quest Diagnostics
patient service center nearest you,
visit their website. Or call toll free,
800-377-8448, between 8 a.m. and
5 p.m. Eastern time, and follow
the prompts.
www.questdiagnostics.com
If you receive a letter from Blue
Cross and Blue Shield of Florida/
Health Options requesting additional
information about your injury or illness
and other insurance coverage,
your prompt reply is vital for getting
claims paid.
Insurance regulations require insurers
to coordinate benefits when there
is more than one policy in effect, as
when a husband and wife both have
health care coverage from their
respective employers. One insurer
is considered primary, the other
secondary. The primary pays its
responsibility first. The secondary
can then provide benefits for covered
services not paid by the primary.
In addition, certain injuries or illnesses
may be covered by other types of
insurance. For example, if you are
in an automobile accident, your
medical claims may be covered
under your auto policy, which would
be considered the primary carrier.
If you are hurt on the job, your company’s
workers’ compensation policy
pays applicable benefits.
Check your Benefit Booklet
Stretch your prescription drug benefits
and reduce your out-of-pocket
costs by choosing generic drugs
whenever possible. More reasonably
priced generic drugs approved by
the Food and Drug Administration
(FDA) are just as safe and effective
as their branded counterparts. Talk
with your physician about this; most
brand-name medications have generic
alternatives.
www.fda.gov
MyBlueService is our online member
self-service center. It enables you to
get in touch with your health plan at
your convenience. Once you register
with our secure, confidential site,
you can view your current claims
and benefits, request a duplicate
ID card and change your address
or primary care physician. Go to
www.bcbsfl.com and click on
MyBlueService to learn more
and to register.
www.bcbsfl.com
