We continue to expand access
to urgent care centers for nonemergency
care when your doctor’s
office is closed. These centers cost
you less than hospital emergency
rooms and often are more convenient
and less time-consuming. To
locate the participating urgent care
center nearest you, visit our website
or call the customer service number
on your member ID card.
www.bcbsfl.com
Click on Provider Directory
Click on Category
Select Urgent Care Centers from the drop-down menu
If you receive a letter from Blue
Cross and Blue Shield of Florida
requesting additional information
about your injury or illness and
other insurance coverage, your
prompt reply is vital for getting claims
paid. Insurance regulations require
insurers to coordinate benefits when
there is more than one policy in
effect, as when a husband and wife
both have health care coverage from
their respective employers. One
insurer is considered primary, the
other secondary. The primary pays
its responsibility first. The secondary
can then provide benefits for covered
services not paid by the primary.
In addition, certain injuries or illnesses
may be covered by other types of
insurance. For example, if you are
in an automobile accident, your
medical claims may be covered
under your auto policy, which would
be considered the primary carrier.
If you are hurt on the job, your
company’s workers’ compensation
policy pays applicable benefits.
Check your Benefit Booklet
Some injectable medications require
administration in a doctor’s office,
such as medicines for RSV virus or
special injectable medicines for
asthma. These office-administered
injectable medicines are covered
under BlueOptions as a medical
benefit rather than as a pharmacy
benefit. If you use such medications,
effective March 28, 2005, your doctor
may choose to order your medications
from OptionMed, Inc., 800-720-7522,
or Priority Healthcare, 800-504-9265.
If you have any questions, please call
the customer service number on
your BlueOptions ID card.
www.bcbsfl.com
Stretch your prescription drug
benefits and reduce your out-ofpocket
costs by choosing generic
drugs whenever possible. More
reasonably priced generic drugs
approved by the Food and Drug
Administration (FDA) are just as safe
and effective as their branded counterparts.
Talk with your physician
about this; most brand-name medications
have generic alternatives.
www.fda.gov
For all your outpatient laboratory
tests, please go to the Quest
Diagnostics laboratory nearest you.
Quest Diagnostics is the participating
laboratory for BlueOptions. They
have more than 160 patient service
centers throughout Florida. When
you use Quest Diagnostics, your lab
services are completely covered.
To locate the patient service center
nearest you, visit their website. Or
call toll free, 800-377-8448, between
8 a.m. and 5 p.m. Eastern time, and
follow the prompts.
www.questdiagnostics.com
