Julie Miller-Steffen was diagnosed
with diabetes several years ago.
But the 43-year-old from Jacksonville
never truly got control of her condition
until about a year ago when
she called Health Dialog.*
Through our arrangement with
Health Dialog, our members can
take a more active role in making
educated health care choices for
themselves and their families. Information
and support are provided
through web-based information
tools; free audio, video and printed
information on specific health conditions
and their treatment options;
and health coaches—experienced,
licensed health care professionals
such as registered nurses, dietitians
and respiratory therapists—available
to speak with you 24 hours a day.
Miller-Steffen was assigned a personal
Health Dialog health coach—
a registered nurse who specializes
in diabetes.
“She helped me look at my diet in a
different way to control my sugar
levels and sent me a host of materials
to enhance my knowledge about
diabetes,” says Miller-Steffen, who is
both a Blue Cross and Blue Shield
of Florida member and one of our
information technology project managers.
Miller-Steffen didn’t understand
much of the information on diabetes
that she had gotten on her own, but
her Health Dialog health coach
scheduled time to explain it to her.
“She enabled me to act on the information,”
says Miller-Steffen, “and
she was also a great, safe resource
to ask the so-called ‘stupid questions’
you’re either afraid or reluctant to
ask your doctor.
“I now have a much better understanding
of the disease and how to
control it so I can get off medications.”
She’s not there yet. But concrete
advice, such as how to read food
labels and the timing and frequency
of her meals, has gotten Miller-
Steffen much closer to that goal.
“Health Dialog has allowed me to
make my own decisions versus having
somebody tell me what to do,”
she says. “I feel better and I’m controlling
my condition much better.”
www.bcbsfl.com
Click on Members, Health & Wellness, Health Dialog
Thanks to Hospital AdvisorTM by SubimoTM*, it’s easy to choose the hospital that’s best for you and your family. If you need non-emergency hospital care, Hospital Advisor is a great tool. It provides data regarding:
- Hospital, clinical and quality experience outcomes with a variety of procedures
- Complication and infection rates per facility
- Technological capabilities available Using interactive web-based tools, you’ll be able to choose a hospital based on your personal preferences and needs.
www.bcbsfl.com
Click on Products, Plans & Services, then Hospital Advisor
*Blue Cross and Blue Shield of Florida, Inc.
(BCBSF) has entered into an arrangement with
Health Dialog® and SubimoTM whereby Health
Dialog has agreed to provide BCBSF members
with care decision support services and information
and Subimo has agreed to provide BCBSF
members with access to its Hospital AdvisorTM
service. BCBSF does not credential or maintain
the programs and cannot guarantee or be held
responsible for the quality of services or information
provided. Please remember that all decisions
that require or pertain to independent
professional medical/clinical judgment or training,
or the need for medical services, are solely
your responsibility and the responsibility of your
Physicians and other health care Providers.
You and your Physicians are responsible for
deciding what medical care should be rendered
or received, and when and how care should be
provided. In making Health Dialog and Hospital
Advisor available to you, neither BCBSF, Health
Dialog Services Corporation nor Subimo shall be
deemed to be providing medical care or advice.
