A memo was sent during the week of Oct. 29 to all electronic senders, PMS vendors and in-house programmers advising of Front-End Edit enhancements. Please review this memo, as it provides valuable information regarding changes to the FEE requirements.

The memo also highlights the importance of retrieving your Claim Return Reports (CRRs). If you are an electronic sender and have not been picking up your CRRs, you may have claims that are not going to be processed because they did not make it to our adjudication systems. As a result, claims represented on the CRRs are not on our files, and a customer service representative will be unable to locate any information regarding it.

If you did not receive a copy of this memo, please contact the Claims Data Acquisition Department at
800-778-6795, Option 2, or email us at claims.dataacquisition@bcbsfl.com, and we will provide you with an additional copy via email or fax.

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