Earlier this year, Blue Cross and Blue Shield of Florida implemented a new call routing system that offers a variety of service options not previously available.

Our automated customer service line at 800-727-2227 gives providers a way to obtain answers to questions about patients’ eligibility, deductible and claims status using a touch-tone telephone. You also have the option of speaking to one of our customer service associates.

The automated system is available 7 a.m. to 6:30 p.m. EST, Monday – Friday; 7 a.m. to 4 p.m. EST, Saturday.

Call 800-727-2227 or the number on the patient’s ID card, using a touch-tone telephone.

VO providers
Press 2 if you have a Virtual Office service number and are a Virtual Office provider

• Select:
  • 1 for claims status
  • 2 to speak to a service associate regarding eligibility, benefits and medical clearance
  • 3 if you know your party’s 5-digit extension
  • 4 to speak to a service associate for any other reason
  • 5 for technical problems
  • 7 to repeat this menu

Other providers (non-VO)
Press 3 – other providers

• Select:
  • 1 for claims status
  • 2 for eligibility, benefits and to verify the primary care physician (PCP)
  • 3 to speak to a service associate
  • 7 to repeat this menu

You may speed up the automated line by entering your response at any time without being asked for information by a prompt or a menu. You do not have to wait for all menu options to be listed before entering your response.

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