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 The issue of the privacy of your nonpublic personal health and financial information (collectively referred to as “nonpublic personal information”) is of utmost importance to us at Dean Health Plan, Inc., (DHP). In recognition of that importance, we at DHP have established a Confidentiality Committee that provides organizational leadership and oversight relative to issues of your confidentiality and privacy. DHP also maintains accreditation through the National Committee for Quality Assurance (NCQA). A primary focus of such accreditation is the protection of member privacy. Brief explanations of the manner in which we obtain, utilize, and protect your nonpublic personal information follow.
Categories of Information
DHP collects nonpublic personal financial information about you from the following sources:
- information we receive from you on applications or other forms
- information about your transactions with us, our affiliates, or others
- information we receive from a consumer reporting agency
Categories of Information
Disclosed to Third Parties
We do not disclose any nonpublic personal information about our members or former members to anyone, except as permitted by law.
General Protections and Safeguards
DHP protects the privacy of the personal information of each member from unauthorized and inappropriate use or disclosure.
- DHP limits the internal use of nonpublic personal information wherever possible and ensures that only authorized staff with the need to know have access to it.
- DHP restricts access to nonpublic personal information about you to those employees who need to know that information to provide products or
services to you.
- DHP may collect and use nonpublic personal information for routine needs that include treatment, coordination of care, quality assessment and measurement (including surveys of members), health plan accreditation, billing and claims payment, reporting to state and/or federal agencies as required by law, health care research, and other communications with practitioners and providers related to providing services and treatment to members. In the use of personal information, DHP may transmit personal information to people, affiliates, or organizations outside of DHP that provide DHP services for these purposes. In these cases, DHP requires these people, affiliates, and organizations to execute confidentiality and nondisclosure agreements.
- When DHP transmits or releases nonpublic health information to another organization, DHP requires that other organization to protect personal health information from unauthorized and inappropriate use or
disclosure.
- DHP affords the member an opportunity, in accordance with both state and federal laws, the right to consent to or deny the release of identifiable medical, financial, or other information, except when such release is required by law, or such disclosure is permitted by law without
authorization.
- Aggregated nonpublic personal health information and data, in which personal information is not identifiable, are not subject to privacy restrictions and may be used and disclosed by DHP without restrictions.
Safeguards and Security
We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal financial information. We also actively maintain corporate privacy and confidentiality policies, which are reviewed with our employees annually. We reiterate this message often through the use of privacy awareness programs and with the Confidentiality Corner, a bimonthly employee newsletter published by our Confidentiality Committee.
Questions?
If you have any questions about our confidentiality and privacy policies, please feel free to call us at 1-800-279-1301.
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